With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Customer Experience Executives will be valuable members of our customer facing team providing a warm welcome for all visitors. They answer any questions, provide orientation, and generally give visitors the information they need to ensure they have a comfortable, enjoyable and memorable branch visit
Job Description
- Welcome customers as they arrive into the banking hall with a warm and pleasant disposition
- Provide customers and visitors with useful information on banks products and services
- Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
- Effectively educate and guide the customers to enhance the usage of the bank’s alternative delivery channels
- Provide support for security guards in queue management
- Act as the “Quality Control Officer” with respect to ensuring that the branch is clean and well maintained.
- Report all perceived negative/suspicious observations to the Customer Experience Unit for resolution.
- Support the customer service desk at all times, ensuring that customers are continually delighted.
- Any other task as may be assigned by the Branch Manager/Customer Experience Unit.
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
- Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- Continuous and proactive engagement with regulatory bodies, unions where applicable
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
