Duties

The jobholder serves as the Locally Employed (LE) Staff supervisor of the immigrant and nonimmigrant visa units. The incumbent supervises three positions: the IV Assistant/Fraud Prevention Analyst;who works most closely with fraud and immigrant visas; the Visa Assistant who works most closely with nonimmigrant visas and serves as administrative assistant; and the Visa Clerk who acts as cashier and assists with nonimmigrant visa intake and processing. The incumbent determines the section’s goals in conjunction with senior consular management, reports to and advises the Consular Chief on all aspects of visa operations, personnel management, and strategic planning. The incumbent monitors performance of the Global Support Strategy (GSS) contractor.

Nonimmigrant (NIV) visa intake and scheduling coordinator (25%)
With full supervisory authority over the NIV LE Staff, provides authoritative advice to subordinates and officers on the majority of visa cases. Keeps current on, and applies changes in, law and SOPs to maintain daily workflow and suggests improvements. Is responsible for NIV appointment scheduling.

Immigrant Visa (IV) intake and scheduling coordinator (20%)
With full supervisory authority over the IV LE Staff, provides authoritative advice to subordinates and officers on the majority of IV cases. Ensures timely answers to stakeholders such as the National Visa Center (NVC), the visa office in Washington, and IV petitioners. Oversees IV intake and case loading. Keeps current on, and applies changes in, law and SOPs to maintain daily workflow and suggests improvements. Works with the International Office for Migration (IOM) to schedule follow to join refugee cases. Oversees local scheduling of adoption and fiancé visa cases.

Supervisory duties (15%)
Develops training plans and acts as rater for three LE staff. Holds regular meetings with LE staff and provides guidance and feedback on their performance as appropriate. Ensures staff has appropriate training and development opportunities.

Visa Production coordinator (15%)
Handles controlled access items such as visa foils and maintains confidentiality of visa records and personally identifiable information (PII). Troubleshoots equipment, employs on boutique computer systems, and solves processing problems. Assigns duties to subordinates to ensure visas are processed, stored, and returned in a timely way. Helps ensure quality control by reviewing data entry and printed visas.

General Visa Assistant (15%)
Researches relevant case law and guidance, and requests opinions from the Office of Legal Affairs to resolve the most complex visa cases. Uses expertise to respond to complex inquiries from applicants and other external stakeholders. Is the primary source of guidance for LE Staff.

GSS Liaison (10%)
Serves as point-of-contact/liaison for the two GSS/CSC contractors, located in Nairobi and Addis Ababa respectively. Monitors contractor’s performance specifically with regard to fee payment collection, call center efficacy, and appointment scheduling issues.

Note: “This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the agency.”