The incumbent will be responsible for strengthening client relationships, increasing engagement, driving product adoption, and reducing customer attrition. You will be the champion for client retention and reactivation, ensuring our customers remain active, loyal, and derive increasing value from their relationship with the bank.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Producing Output
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Bookkeeping
• Data Management (Administration)
• Reconciling Financial Records
• Records and Archive Management
• Written Communication